Two notable differences are: (1) the form from Citibank’s website has a toll free phone number you can call to opt out; the form in the letter does not; (2) the addresses of the processing centers where the opt out forms are to be sent are different.
So my friend then called Citibank to find out what was going on. Had a fraudster acquired a card in her name? Was the letter an elaborate fishing scheme?
My friend recounted the conversation the best she could so I could recreate it on this blog. This is reconstructed from her memory, so it’s not exact. Although the transcript below doesn’t contain the precise words spoken, it hopefully will capture the gist of the conversation.
Click on the continuation to read more.