Recently, I created two new HIPAA training resources.
I created a 1-page visual summary of HIPAA, which I call the HIPAA Whiteboard. The idea was to summarize HIPAA in a concise and visually-engaging way. You can download a PDF handout version here. We’ve been licensing it to many organizations for training and awareness purposes.
HIPAA Interactive Whiteboard
I subsequently created a new training module — an interactive version of the HIPAA Whiteboard — the HIPAA Interactive Whiteboard. When people click on each topic, the program provides brief narrated background information, presented in a very understandable and memorable way. Trainees can learn at their own pace. This program is designed to be very short — it is about 5 minutes long.
It can readily be used on internal websites to raise awareness and teach basic information about HIPAA. It can also be used in learning management systems.
This week the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) announced an agreement to settle HIPAA violations with Filefax, located in Northbrook, Illinois. One aspect was different than their usual settlement process in that Filefax closed the business down during the OCR investigation and was no longer operating when the settlement was reached. OCR announced that Filefax could not avoid their obligations under HIPAA even though they were no longer running the company. The receiver that is liquidating the company’s assets agreed to pay $100,000 to settle the potential HIPAA violations made by the company while open.
Their HIPAA violations stemmed from an anonymous complaint stating that the medical records of approximately 2,150 patients, which contained protected health information (PHI), received by Filefax had been taken to a shredding/recycling facility and sold. The OCR investigation found over a period of several weeks the PHI had been left unsecured outside Filefox and had been removed from the facility by an unauthorized person.
The press release can be viewed here. The Resolution Agreement can be viewed here.
At the end of 2017, the OCR logged just under $20 million in fines for HIPAA violations from 10 enforcement actions with monetary penalties. In 2016, the total in penalties was roughly the same amount but from 15 organizations.
Quite a number of cases involved failure to implement safeguards for PHI on mobile devices. The best fix is to superglue devices to staff. Short of doing that, organizations should recognize that mobile devices frequently get lost or stolen, so there should be heightened security controls when PHI is accessible on these devices.
Several cases involved failing to provide timely notice or to act promptly after problems were discovered. In politics, it’s often not the scandal, but the coverup that fells politicians. In the world of HIPAA, it’s often not the incident, but the response that leads to organizations being penalized.